ESET MDR delivers听industry-濒别补诲颈苍驳听real-time detection and听a听mean-time-to-respond (MTTR) of 6 minutes to keep businesses secure
听a global leader in cybersecurity听solutions,听announced the launch of two Managed Detection and Response (MDR) subscription tiers:鈥鈥痜or small and medium businesses (SMBs) and鈥鈥痜or enterprises across Asia Pacific (APAC) including Hong Kong, Malaysia, New Zealand, Philippines, South Korea, Taiwan and Thailand. The MDR subscription tiers were听previously launched听in Australia, India, and Singapore.
Bridging the gap with MDR
ESET PROTECT MDR delivers a comprehensive cybersecurity package, offering 24/7/365 superior protection. This includes modern protection for endpoints, email, and cloud applications, vulnerability detection and patching, and managed threat monitoring, hunting, and response. For enterprises, ESET PROTECT MDR Ultimate offers continuous proactive protection and enhanced visibility, coupled with customised threat hunting and remote digital forensic incident response assistance.
ESET鈥檚听latest听听revealed that听70% of respondents are targets of cyberattacks despite high confidence in cybersecurity.听50% rate lacking a dedicated cybersecurity team听and听keeping up with the latest threats as one of the top three cybersecurity challenges.听.听These highlight the urgent need for skilled cybersecurity professionals and managed services that can help bridge the country鈥檚 growing talent gap. ESET鈥檚 MDR services ensure organisations of all sizes and cybersecurity maturity to stay one step ahead of all known and emerging threats, effectively closing the cybersecurity talent gap, and facilitating expert consultations for incident management and containment in a fully managed experience.
ESET MDR delivers a remarkable 6-minute Mean Time to Respond (MTTR) 鈥 the fastest in the industry*. In comparison, the median time for organizations to detect a breach is 24 days**, leaving critical systems and data exposed for weeks. Every hour that a breach goes undetected dramatically increases the risk of data loss, operational disruption, and financial damage.
鈥淐yber threats are evolving in both speed and sophistication, particularly across highly digitalized economies in APAC,鈥 said Parvinder Walia, President of APAC Region, ESET. 鈥淥ur AI-powered MDR services bring together automation, human expertise and global threat intelligence to help organizations stay ahead of attacks rather than react to them. In today鈥檚 environment, the ability to detect and respond within minutes can be the difference between a minor incident and a significant breach.鈥
ESET鈥檚 MDR services听Meet the听Unique Challenges of MSPs
ESET recognises the growing pressures facing MSPs who must balance the critical task of securing clients鈥 complex IT environments with their own business growth and operations. With threat actors going heavy on supply-chain attacks and听, MSPs too find themselves fixed in the crosshairs of cybercriminals. Simply put, MSPs are not only potential victims, but also potential accessories to a crime. To help MSPs fulfil their security potential, ESET鈥檚 MDR is also designed to be deployed in an MSP environment with a single solitary security service, available 24/7 that help MSPs to secure themselves as well as their clients.
Premium Support听for听Maximum Protection and Seamless Operations
As part of the new MDR subscription tiers, customers also benefit from a comprehensive support service designed to maximise protection levels while reducing the risk of operational interruption, including:
ESET听Premium Support听(included听with听ESET PROTECT MDR)
- A guaranteed and accelerated product support package including fast and detailed analysis of any problem
- 24/7, high-priority support from ESET cybersecurity experts to rapidly address issues and minimise downtime
ESET听Premium Support Ultimate (included with听ESET PROTECT MDR Ultimate customers)
- Includes all the听benefits of ESET听Premium Support, with even听quicker response time
- Deployment and Upgrade services, with installation performed by ESET experts to ensure听optimal听implementation and effective functioning of ESET solutions
- Health Check services, with evaluations conducted by ESET experts to maximise product performance and deliver full operational value
For more information, please visit .
*Based on publicly available information as of 1听March 2026.
**Verizon 2025 Data Breach Investigations Report
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