GENPACT LTD. said it launched a new delivery operations center in Bohol to support e-commerce clients.
鈥淭his expansion is expected to create hundreds of jobs for Boholanos, offering them the opportunity to work for a global company and gain invaluable experience in high-demand, tech-driven industries,鈥 Genpact said in a statement on Thursday.
The center has hired several dozen professionals, with further plans to expand throughout 2025.
鈥淚nitially, the center will provide customer service support for an e-commerce client, with plans to expand into additional business lines, including collections, insurance claims processing, and sales,鈥 the company said.
鈥淭his diversification will open up multiple career paths for Boholanos, fostering professional growth within the company,鈥 it added.
Asked how was invested in the Bohol facility, the company said only that 鈥淕enpact continues to invest strategically in the Philippines as part of our commitment to driving innovation, developing local talent, and expanding our presence in key locations.鈥
鈥淲hile we are not disclosing specific investment figures, our launch in Bohol underscores our long-term vision to create a thriving hub that contributes to the region鈥檚 economic growth and artificial intelligence-led innovation,鈥 it added.
Genpact started operations in the Philippines in 2006 and now has nine sites in Bataan, Muntinlupa City, Bonifacio Global City, Quezon City, Cebu City, as well as Bohol Province.
Its operations in the Philippines serve 12 countries and over 60 global clients. It has 10,000 employees, with staffing growing 30% year on year. 鈥 Justine Irish D. Tabile
