Follow us on Spotify 大象传媒 B-Side
\nTeleperformance Philippines (TP) received its fifth consecutive \u201cGreat Place to Work\u201d certification this year, based on responses from a 2022 trust index survey conducted by the Great Place to Work, an international institute that does research on company culture.
\nIn this B-Side\u00a0episode, TP senior vice president for human capital resource management Jeffrey Johnson tells\u00a0大象传媒\u00a0reporter Bront\u00eb H. Lacsamana how companies can keep a human touch in a hybrid workplace.
\n\u201cIt\u2019s really important that you listen to employees because the employees will tell you what it is they want when it comes to engaging from a digital perspective,\u201d he said.\u00a0
\n\u201cAs long as you\u2019re listening and then actively applying solutions for that, I think that\u2019s a key success factor to making sure that you\u2019re able to drive the right engagement.\u201d\u00a0
\nTAKEAWAYS\u00a0
\nTrain employees to have a continuous learning mindset.\u00a0
\n\u201cYou need a lot of training to understand the changing situation at work. That can be both self-driven and organizationally driven,\u201d said Mr. Johnson.\u00a0
\nTP, which has more than 55,000 employees, understands that each person in its organization learns in different ways and encourages them: some may prefer to read and process on their own while others might want to take an e-learning course.\u00a0
\n“When you have that culture, people are more likely to succeed,\u201d said Mr. Johnson.\u00a0
\nUpgrade programs, policies, and partnerships to suit the times.\u00a0\u00a0
\nOn a macro level, a large organization can influence the local community by improving its policies, implementing new programs, and entering public and private partnerships.\u00a0
\nTeleperformance Cloud Campus, for example, is a long-term remote work solution that connects employees through a suite of software for those working from home. There are also hubs and microsites for those who want face-to-face meetings, training, and support.\u00a0
\nTP just opened its first microsite in Laoag City in Ilocos, with the next one slated to open in General Santos City in Mindanao.\u00a0
\n\u201cWe fully support the efforts of government and private telcos to make sure that digital penetration reaches as far into the countryside as possible, and it is reliable, consistent, and fast \u2014 all the things you need in a digital world,\u201d he said.\u00a0
\nEmployee feedback is the north star for better policies.\u00a0
\nFor an information technology-business process management (IT-BPM) company to provide good services, its employees have to be taken care of.\u00a0
\nThis means leaders must ask each team member how they want to engage and connect, said Mr. Johnson. Meanwhile, on a company scale, sentiment and satisfaction surveys will give important insights into what policies can be improved.\u00a0
\nDiversity, equity, and inclusion (DEI) policies, for example, have been found to address concerns about maternity leaves for men and women, and healthcare benefits and restroom access for lesbian, gay, bisexual, and trans (LGBT+) employees.\u00a0
\n\u201cWe make sure we go back and listen. Once we make adjustments, what do employees say? Then change course and correct,\u201d Mr. Johnson said. \u201cIt\u2019s a constant process.\u201d\u00a0
\n\n
Recorded remotely on August 11, 2022. Produced by Earl R. Lagundino and Sam L. Marcelo.
\nFollow us on Spotify 大象传媒 B-Side
\n", "content_text": "Follow us on Spotify 大象传媒 B-Side\nTeleperformance Philippines (TP) received its fifth consecutive \u201cGreat Place to Work\u201d certification this year, based on responses from a 2022 trust index survey conducted by the Great Place to Work, an international institute that does research on company culture.\nIn this B-Side\u00a0episode, TP senior vice president for human capital resource management Jeffrey Johnson tells\u00a0大象传媒\u00a0reporter Bront\u00eb H. Lacsamana how companies can keep a human touch in a hybrid workplace.\n\u201cIt\u2019s really important that you listen to employees because the employees will tell you what it is they want when it comes to engaging from a digital perspective,\u201d he said.\u00a0\n\u201cAs long as you\u2019re listening and then actively applying solutions for that, I think that\u2019s a key success factor to making sure that you\u2019re able to drive the right engagement.\u201d\u00a0\nTAKEAWAYS\u00a0\nTrain employees to have a continuous learning mindset.\u00a0\n\u201cYou need a lot of training to understand the changing situation at work. That can be both self-driven and organizationally driven,\u201d said Mr. Johnson.\u00a0\nTP, which has more than 55,000 employees, understands that each person in its organization learns in different ways and encourages them: some may prefer to read and process on their own while others might want to take an e-learning course.\u00a0\n“When you have that culture, people are more likely to succeed,\u201d said Mr. Johnson.\u00a0\nUpgrade programs, policies, and partnerships to suit the times.\u00a0\u00a0\nOn a macro level, a large organization can influence the local community by improving its policies, implementing new programs, and entering public and private partnerships.\u00a0\nTeleperformance Cloud Campus, for example, is a long-term remote work solution that connects employees through a suite of software for those working from home. There are also hubs and microsites for those who want face-to-face meetings, training, and support.\u00a0\nTP just opened its first microsite in Laoag City in Ilocos, with the next one slated to open in General Santos City in Mindanao.\u00a0\n\u201cWe fully support the efforts of government and private telcos to make sure that digital penetration reaches as far into the countryside as possible, and it is reliable, consistent, and fast \u2014 all the things you need in a digital world,\u201d he said.\u00a0\nEmployee feedback is the north star for better policies.\u00a0\nFor an information technology-business process management (IT-BPM) company to provide good services, its employees have to be taken care of.\u00a0\nThis means leaders must ask each team member how they want to engage and connect, said Mr. Johnson. Meanwhile, on a company scale, sentiment and satisfaction surveys will give important insights into what policies can be improved.\u00a0\nDiversity, equity, and inclusion (DEI) policies, for example, have been found to address concerns about maternity leaves for men and women, and healthcare benefits and restroom access for lesbian, gay, bisexual, and trans (LGBT+) employees.\u00a0\n\u201cWe make sure we go back and listen. Once we make adjustments, what do employees say? Then change course and correct,\u201d Mr. Johnson said. \u201cIt\u2019s a constant process.\u201d\u00a0\n \nRecorded remotely on August 11, 2022. Produced by Earl R. Lagundino and Sam L. Marcelo.\nFollow us on Spotify 大象传媒 B-Side", "date_published": "2022-08-22T09:52:03+08:00", "date_modified": "2022-08-28T20:02:13+08:00", "authors": [ { "name": "大象传媒", "url": "/author/winseciontainkes/", "avatar": "https://secure.gravatar.com/avatar/5aebc87a76b327f90fc9671dea4220c74092c328c9b13ee03e93a20601e350d3?s=512&d=mm&r=g" } ], "author": { "name": "大象传媒", "url": "/author/winseciontainkes/", "avatar": "https://secure.gravatar.com/avatar/5aebc87a76b327f90fc9671dea4220c74092c328c9b13ee03e93a20601e350d3?s=512&d=mm&r=g" }, "image": "/wp-content/uploads/2022/08/08.22.22-B_Side_Jeffrey-Johnson_1400x1400.jpg", "tags": [ "B-Side", "Earl R. Lagundino", "Podcast", "Sam L. Marcelo", "Teleperformance" ] }, { "id": "/?p=465089", "url": "/podcast/2022/08/01/465089/b-side-podcast-democratizing-ict-solutions-in-the-phl/", "title": "[B-SIDE Podcast] Democratizing ICT solutions in the PHL", "content_html": "\nFollow us on Spotify 大象传媒 B-Side
\n(This\u00a0B-Side\u00a0episode is sponsored by Tata Consultancy Services Philippines.)
\nData analytics and consulting company GlobalData recently projected that the Philippine cloud market will reach $2.8 billion by 2025 from $1.8 billion in 2020, as more enterprises migrate their workload online.
\nTata Consultancy Services (TCS) Philippines Country Head Shiju Varghese and Eastern Communications Product and Innovation Head Edsel Paglinawan speak with\u00a0大象传媒\u00a0contributor Santiago J. Arnaiz about ICT (information and communications technology) solutions and the consequences of falling behind the competition.
\n\u201cDigital transformation is not just a matter of capital investment. It\u2019s also about developing strategies, executing, and addressing the challenges and opportunities associated with it,\u201d said Mr. Varghese.
\nRecorded remotely in June 2022. Produced by Earl R. Lagundino and Sam L. Marcelo.
\nFollow us on Spotify 大象传媒 B-Side
\n", "content_text": "Follow us on Spotify 大象传媒 B-Side\n(This\u00a0B-Side\u00a0episode is sponsored by Tata Consultancy Services Philippines.)\nData analytics and consulting company GlobalData recently projected that the Philippine cloud market will reach $2.8 billion by 2025 from $1.8 billion in 2020, as more enterprises migrate their workload online.\nTata Consultancy Services (TCS) Philippines Country Head Shiju Varghese and Eastern Communications Product and Innovation Head Edsel Paglinawan speak with\u00a0大象传媒\u00a0contributor Santiago J. Arnaiz about ICT (information and communications technology) solutions and the consequences of falling behind the competition.\n\u201cDigital transformation is not just a matter of capital investment. It\u2019s also about developing strategies, executing, and addressing the challenges and opportunities associated with it,\u201d said Mr. Varghese.\nRecorded remotely in June 2022. Produced by Earl R. Lagundino and Sam L. Marcelo.\nFollow us on Spotify 大象传媒 B-Side", "date_published": "2022-08-01T10:02:02+08:00", "date_modified": "2022-08-01T10:05:43+08:00", "authors": [ { "name": "大象传媒", "url": "/author/winseciontainkes/", "avatar": "https://secure.gravatar.com/avatar/5aebc87a76b327f90fc9671dea4220c74092c328c9b13ee03e93a20601e350d3?s=512&d=mm&r=g" } ], "author": { "name": "大象传媒", "url": "/author/winseciontainkes/", "avatar": "https://secure.gravatar.com/avatar/5aebc87a76b327f90fc9671dea4220c74092c328c9b13ee03e93a20601e350d3?s=512&d=mm&r=g" }, "image": "/wp-content/uploads/2022/08/10.25.21-B_Side_Varghese-1400x1400-1.jpg", "tags": [ "B-Side", "cloud computing", "digitalization", "Earl R. Lagundino", "eastern communications", "Podcast", "Sam L. Marcelo", "TCS" ] }, { "id": "/?p=453220", "url": "/podcast/2022/06/07/453220/b-side-podcast-high-stakes-a-recovering-addicts-journey/", "title": "[B-SIDE Podcast] High stakes: a recovering addict\u2019s journey", "content_html": "\nFollow us on Spotify 大象传媒 B-Side
\nReagan, a recovering gambling addict who has been sober for 11 years, has been jailed, institutionalized, kidnapped, and held at gunpoint.\u00a0
\nIn this B-Side episode, he tells\u00a0大象传媒\u00a0reporter Patricia B. Mirasol about addiction, support systems, and the lifelong journey to recovery. \u201cI can\u2019t say I\u2019m cured because every day is a struggle. Every day I can relapse,\u201d he said. \u201cBy saying I\u2019m a recovering addict, there\u2019s a humility. That\u2019s step one: to admit that we are powerless over gambling and that our lives have become unmanageable.\u201d
\nTAKEAWAYS
\n‘One bet is too many. A thousand bets are too few.’\u00a0
\n\u201cNothing can beat that first high\u2014you\u2019re going to constantly chase that first high,\u201d said Reagan. \u201cI got caught in the thrill of the chase. The more I lost, the stronger my motivation to play again.\u201d\u00a0
\nReagan started gambling on an incentive trip to Las Vegas when he was 23. His initial bet of $1 won him $18,000.\u00a0
\nGambling addiction refers to the compulsive urge to gamble. It is categorized as a substance-related and addictive disorder in The Diagnostic and Statistical Manual of Mental Disorders, 5th edition (DSM-5)\u2014the first recognized non-substance behavioral addiction.\u00a0
\nGambling is not a \u2018lesser\u2019 addiction. It is driven by emotion rather than finances.
\nGambling addicts believe that they are better than other addicts, such as those who are hooked on narcotics, because no manifestation of the addiction exists on their bodies.\u00a0
\nTime in rehabilitation, however, dispelled that notion for Reagan.\u00a0
\n\u201cIn reality, I was much worse,\u201d he told\u00a0大象传媒. \u201cI was creating my own addiction juice. I didn\u2019t even need a substance to create this addiction,\u201d he said in the vernacular. \u201cI was worse than those other types of addicts, because the addiction was in me.\u201d\u00a0
\nReagan said faith, family, and the 12-step program helped him learn more about himself.\u00a0
\nCreated by Alcoholics Anonymous, 12-step programs are peer support groups that help people recover from substance use disorders, behavioral addictions, and mental health conditions.\u00a0
\nThe correct term is \u2018recovering addict,\u2019 and not \u201crecovered addict.\u201d\u00a0
\nRecovering\u00a0is the correct word when referring to an addict on his/her way to recovery, and not\u00a0recovered. The distinction evokes humility, Reagan said. It also implies that the journey is ongoing, and that tomorrow ushers in a new day.\u00a0
\n\u201cI can\u2019t say I\u2019m cured because every day is a struggle. Every day I can relapse,\u201d he explained. \u201cIt\u2019s [actually] a joke for us to say, \u2018I\u2019m recovered. I\u2019m cured.\u2019\u201d\u00a0
\nAnti-gambling campaigns shouldn’t proselytize or agitate.\u00a0\u00a0
\nReagan pointed to a Facebook meme that showed a gambler who exchanged his four-wheel drive for a tricycle as a result of his addiction. \u201cThat\u2019s a reality,\u201d he said, adding that that non-combative humor is better received than preachy warnings.
\nAwareness campaigns are more effective when they reach their audience before the act of betting, he continued. \u201cBecause the moment they start betting,\u00a0tapos na \u2019yun\u00a0[that\u2019s it]. They can recover afterwards, when they already feel lost.\u201d\u00a0
\nReagan advised those who feel they are struggling against these urges to search online for specific hashtags such as #gamblingsolution or #gamblingfellowship as there are anonymous groups that can help with gambling recovery in the Philippines.
\nRecorded remotely in May 2022. Produced by Earl R. Lagundino, and Sam L. Marcelo.
\nFollow us on Spotify 大象传媒 B-Side
\n", "content_text": "Follow us on Spotify 大象传媒 B-Side\nReagan, a recovering gambling addict who has been sober for 11 years, has been jailed, institutionalized, kidnapped, and held at gunpoint.\u00a0\nIn this B-Side episode, he tells\u00a0大象传媒\u00a0reporter Patricia B. Mirasol about addiction, support systems, and the lifelong journey to recovery. \u201cI can\u2019t say I\u2019m cured because every day is a struggle. Every day I can relapse,\u201d he said. \u201cBy saying I\u2019m a recovering addict, there\u2019s a humility. That\u2019s step one: to admit that we are powerless over gambling and that our lives have become unmanageable.\u201d\nTAKEAWAYS\n‘One bet is too many. A thousand bets are too few.’\u00a0\n\u201cNothing can beat that first high\u2014you\u2019re going to constantly chase that first high,\u201d said Reagan. \u201cI got caught in the thrill of the chase. The more I lost, the stronger my motivation to play again.\u201d\u00a0\nReagan started gambling on an incentive trip to Las Vegas when he was 23. His initial bet of $1 won him $18,000.\u00a0\nGambling addiction refers to the compulsive urge to gamble. It is categorized as a substance-related and addictive disorder in The Diagnostic and Statistical Manual of Mental Disorders, 5th edition (DSM-5)\u2014the first recognized non-substance behavioral addiction.\u00a0\nGambling is not a \u2018lesser\u2019 addiction. It is driven by emotion rather than finances.\nGambling addicts believe that they are better than other addicts, such as those who are hooked on narcotics, because no manifestation of the addiction exists on their bodies.\u00a0\nTime in rehabilitation, however, dispelled that notion for Reagan.\u00a0\n\u201cIn reality, I was much worse,\u201d he told\u00a0大象传媒. \u201cI was creating my own addiction juice. I didn\u2019t even need a substance to create this addiction,\u201d he said in the vernacular. \u201cI was worse than those other types of addicts, because the addiction was in me.\u201d\u00a0\nReagan said faith, family, and the 12-step program helped him learn more about himself.\u00a0\nCreated by Alcoholics Anonymous, 12-step programs are peer support groups that help people recover from substance use disorders, behavioral addictions, and mental health conditions.\u00a0\nThe correct term is \u2018recovering addict,\u2019 and not \u201crecovered addict.\u201d\u00a0\nRecovering\u00a0is the correct word when referring to an addict on his/her way to recovery, and not\u00a0recovered. The distinction evokes humility, Reagan said. It also implies that the journey is ongoing, and that tomorrow ushers in a new day.\u00a0\n\u201cI can\u2019t say I\u2019m cured because every day is a struggle. Every day I can relapse,\u201d he explained. \u201cIt\u2019s [actually] a joke for us to say, \u2018I\u2019m recovered. I\u2019m cured.\u2019\u201d\u00a0\nAnti-gambling campaigns shouldn’t proselytize or agitate.\u00a0\u00a0\nReagan pointed to a Facebook meme that showed a gambler who exchanged his four-wheel drive for a tricycle as a result of his addiction. \u201cThat\u2019s a reality,\u201d he said, adding that that non-combative humor is better received than preachy warnings.\nAwareness campaigns are more effective when they reach their audience before the act of betting, he continued. \u201cBecause the moment they start betting,\u00a0tapos na \u2019yun\u00a0[that\u2019s it]. They can recover afterwards, when they already feel lost.\u201d\u00a0\nReagan advised those who feel they are struggling against these urges to search online for specific hashtags such as #gamblingsolution or #gamblingfellowship as there are anonymous groups that can help with gambling recovery in the Philippines.\nRecorded remotely in May 2022. Produced by Earl R. Lagundino, and Sam L. Marcelo.\nFollow us on Spotify 大象传媒 B-Side", "date_published": "2022-06-07T10:35:50+08:00", "date_modified": "2022-06-07T10:36:18+08:00", "authors": [ { "name": "大象传媒", "url": "/author/winseciontainkes/", "avatar": "https://secure.gravatar.com/avatar/5aebc87a76b327f90fc9671dea4220c74092c328c9b13ee03e93a20601e350d3?s=512&d=mm&r=g" } ], "author": { "name": "大象传媒", "url": "/author/winseciontainkes/", "avatar": "https://secure.gravatar.com/avatar/5aebc87a76b327f90fc9671dea4220c74092c328c9b13ee03e93a20601e350d3?s=512&d=mm&r=g" }, "image": "/wp-content/uploads/2022/06/06.06.22-B_Side_Gambling_1400x1400.jpg", "tags": [ "addiction", "B-Side", "Earl R. Lagundino", "gambling", "Patricia B. Mirasol", "Podcast", "Sam L. Marcelo" ] }, { "id": "/?p=446590", "url": "/video/2022/05/05/446590/vox-populi-what-do-you-look-for-in-a-president/", "title": "VOX POPULI | What do you look for in a president?", "content_html": "The next president of the Philippines should prioritize health, education, and job generation, according to voters residing in the National Capital Region aged 20- to 40-years-old.
\nIn this Vox Populi feature, 大象传媒 asked: \u201cWhat do you look for in a president?\u201d and \u201cWhat should the next president prioritize?\u201d
\n\n\u201cGusto ko yung president na laging present sa mga sakuna [I want a president who\u2019s always there, especially in a crisis],\u201d said Kim, 22.
\n\u201cHindi makakapaglingkod ang isang presidente kung… wala siya ideya sa kalagayan, pangagailangan, at ano ang mga dapat na unahin nung kanyang pagsisilbihan [A president cannot serve if… he/she has no idea about the conditions and needs of the nation],\u201d said Jenilyn, 24.
\nFighting against corruption ranked high among respondents.
\n\u201cMatalino, matapang, walang bahid ng corruption [Intelligent, brave, not a whiff of corruption] …a leader by example,\u201d said Ganders, 43.
\nJoel, 44, is likewise looking for a quality other than competence: \u201cI\u2019m looking for a president with moral ascendancy.\u201d
\nAdded Patricia, 26, \u201cI don\u2019t want to hear about pending cases for graft, corruption, tax evasion cases, murder \u2026 Ideally, they\u2019re an expert in both study and experience. I want them to use these skills to crack down on corruption.\u201d
\nGiven the reality of the pandemic, recurring concerns on health and livelihood surfaced.
\n\u201cFor me, the president should prioritize the improvement of health and education systems, and the provision of jobs in order to revitalize our economy,\u201d Yelena, 32, said. \u201cHe or she should look for the root causes of our problems.\u201d
\nA lot of people lost their jobs these past few years, noted Tonio, 22.
\n\u201cIt would be best if matulungan yung mga nawalan ng trabaho [It would be best if those who lost their jobs were helped],\u201d he said.
\nEducation and livelihood were identified as top priorities as well.
\n\u201cGusto ko yung makarating tayo sa punto na hindi na iniisip ng bawat Pilipino na kailangan nila mangibang bansa para may pangtustos sila sa pangangailangang nila sa bahay, or sa family nila [I want the country to get to the point where Filipinos won\u2019t need to work overseas just to feed their families],\u201d said Star, 27. \u201cLike yung mga nurses natin, \u2018di ba? Mababa masyado sahod nila… [Like our nurses, right? Their salaries are so low].\u201d
\nRJ, 25, said education has taken a hit due to the onslaught of disinformation.
\n\u201cTo protect our future, we must protect our children. We must protect our education,\u201d he said. \u201cThat is how we can progress as a nation.\u201d \u2014 Patricia B. Mirasol with reports from Br\u00f6nte H. Lacsamana and Earl R. Lagundino
\n\n
Vox Populi is a compilation of informal man-on-the-street interviews. It is not a scientific poll and may not necessarily reflect the opinions of the public as a whole.
\n", "content_text": "The next president of the Philippines should prioritize health, education, and job generation, according to voters residing in the National Capital Region aged 20- to 40-years-old.\nIn this Vox Populi feature, 大象传媒 asked: \u201cWhat do you look for in a president?\u201d and \u201cWhat should the next president prioritize?\u201d\n\n\u201cGusto ko yung president na laging present sa mga sakuna [I want a president who\u2019s always there, especially in a crisis],\u201d said Kim, 22.\n\u201cHindi makakapaglingkod ang isang presidente kung… wala siya ideya sa kalagayan, pangagailangan, at ano ang mga dapat na unahin nung kanyang pagsisilbihan [A president cannot serve if… he/she has no idea about the conditions and needs of the nation],\u201d said Jenilyn, 24.\nFighting against corruption ranked high among respondents.\n\u201cMatalino, matapang, walang bahid ng corruption [Intelligent, brave, not a whiff of corruption] …a leader by example,\u201d said Ganders, 43.\nJoel, 44, is likewise looking for a quality other than competence: \u201cI\u2019m looking for a president with moral ascendancy.\u201d\nAdded Patricia, 26, \u201cI don\u2019t want to hear about pending cases for graft, corruption, tax evasion cases, murder \u2026 Ideally, they\u2019re an expert in both study and experience. I want them to use these skills to crack down on corruption.\u201d\nGiven the reality of the pandemic, recurring concerns on health and livelihood surfaced.\n\u201cFor me, the president should prioritize the improvement of health and education systems, and the provision of jobs in order to revitalize our economy,\u201d Yelena, 32, said. \u201cHe or she should look for the root causes of our problems.\u201d\nA lot of people lost their jobs these past few years, noted Tonio, 22.\n\u201cIt would be best if matulungan yung mga nawalan ng trabaho [It would be best if those who lost their jobs were helped],\u201d he said.\nEducation and livelihood were identified as top priorities as well.\n\u201cGusto ko yung makarating tayo sa punto na hindi na iniisip ng bawat Pilipino na kailangan nila mangibang bansa para may pangtustos sila sa pangangailangang nila sa bahay, or sa family nila [I want the country to get to the point where Filipinos won\u2019t need to work overseas just to feed their families],\u201d said Star, 27. \u201cLike yung mga nurses natin, \u2018di ba? Mababa masyado sahod nila… [Like our nurses, right? Their salaries are so low].\u201d\nRJ, 25, said education has taken a hit due to the onslaught of disinformation.\n\u201cTo protect our future, we must protect our children. We must protect our education,\u201d he said. \u201cThat is how we can progress as a nation.\u201d \u2014 Patricia B. Mirasol with reports from Br\u00f6nte H. Lacsamana and Earl R. Lagundino\n \nVox Populi is a compilation of informal man-on-the-street interviews. It is not a scientific poll and may not necessarily reflect the opinions of the public as a whole.", "date_published": "2022-05-05T13:41:25+08:00", "date_modified": "2022-05-05T20:30:21+08:00", "authors": [ { "name": "大象传媒", "url": "/author/rgentribirthfurd/", "avatar": "https://secure.gravatar.com/avatar/9965230d2fd009579b4e8df9a934f6d1021b1ee67e60bcb4cad3b7249a2900ce?s=512&d=mm&r=g" } ], "author": { "name": "大象传媒", "url": "/author/rgentribirthfurd/", "avatar": "https://secure.gravatar.com/avatar/9965230d2fd009579b4e8df9a934f6d1021b1ee67e60bcb4cad3b7249a2900ce?s=512&d=mm&r=g" }, "image": "/wp-content/uploads/2022/02/election-paraphernalia.jpg", "tags": [ "Bront\u00eb H. Lacsamana", "Earl R. Lagundino", "leadership", "national elections", "Patricia B. Mirasol", "president", "voters", "Vox Populi", "Video" ], "summary": "The next president of the Philippines should prioritize health, education, and job generation, according to voters residing in the National Capital Region aged 20- to 40-years-old." }, { "id": "/?p=442680", "url": "/podcast/2022/04/18/442680/b-side-podcast-compassion-in-the-workplace/", "title": "[B-SIDE Podcast] Compassion in the workplace", "content_html": "\nFollow us on Spotify 大象传媒 B-Side
\nCreating a compassionate workplace starts at the top. In this B-Side\u00a0episode, Vidya Srinivasan, vice president for Procter and Gamble\u2019s Manila Global Business Services and Global External Reporting, explains to\u00a0大象传媒\u00a0reporter Patricia B. Mirasol how the multinational corporation embraces diversity and inclusion.
\nTAKEAWAYS
\nLeadership sets the tone.\u00a0
\nIt\u2019s the leadership that determines how compassionate and empathetic\u00a0a workplace is.
\n\u201cThe leadership sets the tone… The tone at the top will tremendously help push programs,\u201d said Ms. Srinivasan.
\nTo foster an inclusive and supportive atmosphere, P&G has affinity networks \u2014 which connect employees based on similar interests or diversity aspects \u2014 such as GABLE (which stands for Gay, Ally, Bisexual, Lesbian, and Transgender Employees).
\nIts \u201cShare the Care\u201d policy, meanwhile, grants new parents at least eight weeks of fully paid leave (compared to the seven days of paternal leave mandated in the Philippines).
\nThese efforts would be difficult to implement without the support of P&G\u2019s top brass.
\nMentors pave the way for future leaders.\u00a0
\nTo grow, employees should seek out mentors as Ms. Srinivasan did.\u00a0 Mentorship need not have a formal structure,\u00a0 she added.
\n\u201cYou can tap someone\u2019s shoulder and ask, \u2018Can you be my mentor?\u2019 Informal networking also helps a lot.\u201d
\nCompassion is quantifiable through feedback.\u00a0
\nTo gauge if its programs and policies are working, P&G conducts annual surveys.
\n\u201cFeedback \u2026 defines the action plan,\u201d said Ms. Srinivasan.
\nThese surveys helped P&G \u201cwalk the talk\u201d in closing the gender ratio gap which led to P&G being named Champion for the Gender Inclusive Workplace category in the 2021 UNWEP (United Nation’s Women\u2019s Empowerment Principles) Awards.\u00a0The organization has a gender ratio\u00a0of 53% female and 47% male. In the senior management levels, the numbers are 54% female, 46% male.
\nWork-life balance solutions have to be flexible.
\nThe aforementioned \u201cShare the Care\u201d policy also allows for flexibility: a parent chooses how to spend those eight weeks of parental leave \u2014 whether in a single go, or spread out \u2014 depending on their situation.
\n\u201c[Flexibility] empowers our employees to be in the driver\u2019s seat and drive balance in their lives,\u201d said Ms. Srinivasan.
\nSituational mentoring sessions also acknowledge that each employee is unique.
\nTo address traditional biases, include men in the conversation.\u00a0
\n\u201cYou can\u2019t have this journey with only half the people,\u201d Ms.\u00a0Srinivasan\u00a0pointed out.
\nP&G was able to turn their male employees into allies by facilitating workshop sessions, which turned into dialogues, and, eventually, action plans.
\n\u201cThere were many a-ha moments, as everyone started seeing from a different set of eyes,\u201d Ms. Srinivasan said. \u201cAcknowledgement is the first step.\u201d
\nRecorded remotely in March 2022. Produced by Earl R. Lagundino and Sam L. Marcelo.
\nFollow us on Spotify 大象传媒 B-Side
\n", "content_text": "Follow us on Spotify 大象传媒 B-Side\nCreating a compassionate workplace starts at the top. In this B-Side\u00a0episode, Vidya Srinivasan, vice president for Procter and Gamble\u2019s Manila Global Business Services and Global External Reporting, explains to\u00a0大象传媒\u00a0reporter Patricia B. Mirasol how the multinational corporation embraces diversity and inclusion.\nTAKEAWAYS\nLeadership sets the tone.\u00a0\nIt\u2019s the leadership that determines how compassionate and empathetic\u00a0a workplace is.\n\u201cThe leadership sets the tone… The tone at the top will tremendously help push programs,\u201d said Ms. Srinivasan.\nTo foster an inclusive and supportive atmosphere, P&G has affinity networks \u2014 which connect employees based on similar interests or diversity aspects \u2014 such as GABLE (which stands for Gay, Ally, Bisexual, Lesbian, and Transgender Employees).\nIts \u201cShare the Care\u201d policy, meanwhile, grants new parents at least eight weeks of fully paid leave (compared to the seven days of paternal leave mandated in the Philippines).\nThese efforts would be difficult to implement without the support of P&G\u2019s top brass.\nMentors pave the way for future leaders.\u00a0\nTo grow, employees should seek out mentors as Ms. Srinivasan did.\u00a0 Mentorship need not have a formal structure,\u00a0 she added.\n\u201cYou can tap someone\u2019s shoulder and ask, \u2018Can you be my mentor?\u2019 Informal networking also helps a lot.\u201d\nCompassion is quantifiable through feedback.\u00a0\nTo gauge if its programs and policies are working, P&G conducts annual surveys.\n\u201cFeedback \u2026 defines the action plan,\u201d said Ms. Srinivasan.\nThese surveys helped P&G \u201cwalk the talk\u201d in closing the gender ratio gap which led to P&G being named Champion for the Gender Inclusive Workplace category in the 2021 UNWEP (United Nation’s Women\u2019s Empowerment Principles) Awards.\u00a0The organization has a gender ratio\u00a0of 53% female and 47% male. In the senior management levels, the numbers are 54% female, 46% male.\nWork-life balance solutions have to be flexible.\nThe aforementioned \u201cShare the Care\u201d policy also allows for flexibility: a parent chooses how to spend those eight weeks of parental leave \u2014 whether in a single go, or spread out \u2014 depending on their situation.\n\u201c[Flexibility] empowers our employees to be in the driver\u2019s seat and drive balance in their lives,\u201d said Ms. Srinivasan.\nSituational mentoring sessions also acknowledge that each employee is unique.\nTo address traditional biases, include men in the conversation.\u00a0\n\u201cYou can\u2019t have this journey with only half the people,\u201d Ms.\u00a0Srinivasan\u00a0pointed out.\nP&G was able to turn their male employees into allies by facilitating workshop sessions, which turned into dialogues, and, eventually, action plans.\n\u201cThere were many a-ha moments, as everyone started seeing from a different set of eyes,\u201d Ms. Srinivasan said. \u201cAcknowledgement is the first step.\u201d\nRecorded remotely in March 2022. Produced by Earl R. Lagundino and Sam L. Marcelo.\nFollow us on Spotify 大象传媒 B-Side", "date_published": "2022-04-18T10:14:11+08:00", "date_modified": "2022-04-18T10:15:36+08:00", "authors": [ { "name": "大象传媒", "url": "/author/winseciontainkes/", "avatar": "https://secure.gravatar.com/avatar/5aebc87a76b327f90fc9671dea4220c74092c328c9b13ee03e93a20601e350d3?s=512&d=mm&r=g" } ], "author": { "name": "大象传媒", "url": "/author/winseciontainkes/", "avatar": "https://secure.gravatar.com/avatar/5aebc87a76b327f90fc9671dea4220c74092c328c9b13ee03e93a20601e350d3?s=512&d=mm&r=g" }, "image": "/wp-content/uploads/2022/04/04.17.22-B_Side_Vidya-Srinivasan_1400x1400.jpg", "tags": [ "B-Side", "Earl R. Lagundino", "P&G", "Patricia B. Mirasol", "Podcast", "Procter & Gamble", "Sam L. Marcelo" ] }, { "id": "/?p=441629", "url": "/labor-and-management/2022/04/11/441629/vox-populi-bpo-professionals-voice-their-concern-about-returning-to-the-office/", "title": "VOX POPULI | BPO professionals voice their concern about returning to the office", "content_html": "Text by Patricia B. Mirasol
\nVideo editing by Earl R. Lagundino
Due to long commutes, rising prices, and a lower quality of life, information technology-business process outsourcing (IT-BPO) employees dread the return to onsite work. They are instead asking that their previous work-from-home (WFH) setup be made permanent.
\nOn April 1, IT-BPO firms registered with the Philippine Economic Zone Authority (PEZA) returned to on-site work after a resolution allowing employees to work from home expired March 31. The said Fiscal Incentives Review Board (FIRB) resolution was implemented in response to the coronavirus disease 2019 (COVID-19) pandemic.
\nA main cause of stress is the rising cost of commodities, said Paolo, one of four BPO employees who\u00a0requested that they be identified only by their first names.\u00a0
\n\u201cThey want us to spend more, on top of the rising prices for food,\u201d he said, adding that salaries have not increased despite inflation.\u00a0
\nAnother consideration is the time lost to long commutes, which translates to missed opportunities for quality family time.
\nFor Jaymar, who has a newborn baby, working from home is a boon.
\n\n\u201cI can be both a father and a BPO employee,\u201d he said, noting that the quality of his work has remained consistent throughout the past two years. \u201cMy clients are very satisfied. [This] WFH setup is very effective for a dad like me.\u201d
\nSome companies are structured to flourish onsite, BPO frontliner Jason said.
\n\u201cOn the other hand, I\u2019m leaning towards having PEZA revisit companies [whose staff] work even out of their economic zones,\u201d he said. The setup worked for them, he said, adding that \u201cthese companies [that have proven to work effectively remotely] are the companies that could apply for either a hybrid solution, or a permanent WFH.\u201d
\nAs pointed out by Dom, who belongs to the Alliance of Call Center Workers, the nature of the industry is remote work.
\n\u201cI\u2019m disappointed that the government has decided on this with finality. I feel that it\u2019s a badly thought-out idea that reeks of bad timing,\u201d he said. \u201cThey\u2019ve failed to consult the very people that generate these economic activities.\u201d
\nPaolo said employees should be given a choice on how they want to work \u2014 whether onsite, WFH, or hybrid.
\nThe workplace of the post-pandemic era needs to adapt with hybrid, flexible personnel policies tailored to the organization\u2019s needs, according to panelists at a Jan. 19 webinar organized by\u00a0大象传媒.
\nIn its 2021 survey, recruitment firm Robert Walters also found that 33% of respondents in the Philippines preferred a hybrid work setup, with 52% saying they\u2019d decline a job offer which requires 100% office attendance in the office.
\n\u201cYou need to listen to employers. They know the sentiments of their employees,\u201d Paolo added. \u201cWFH is not illegal \u2026 we\u2019ve proven that it can work.
\n", "content_text": "Text by Patricia B. Mirasol\nVideo editing by Earl R. Lagundino\nDue to long commutes, rising prices, and a lower quality of life, information technology-business process outsourcing (IT-BPO) employees dread the return to onsite work. They are instead asking that their previous work-from-home (WFH) setup be made permanent.\n\nOn April 1, IT-BPO firms registered with the Philippine Economic Zone Authority (PEZA) returned to on-site work after a resolution allowing employees to work from home expired March 31. The said Fiscal Incentives Review Board (FIRB) resolution was implemented in response to the coronavirus disease 2019 (COVID-19) pandemic.\nA main cause of stress is the rising cost of commodities, said Paolo, one of four BPO employees who\u00a0requested that they be identified only by their first names.\u00a0\n\u201cThey want us to spend more, on top of the rising prices for food,\u201d he said, adding that salaries have not increased despite inflation.\u00a0\nAnother consideration is the time lost to long commutes, which translates to missed opportunities for quality family time.\nFor Jaymar, who has a newborn baby, working from home is a boon.\n\n\u201cI can be both a father and a BPO employee,\u201d he said, noting that the quality of his work has remained consistent throughout the past two years. \u201cMy clients are very satisfied. [This] WFH setup is very effective for a dad like me.\u201d\nSome companies are structured to flourish onsite, BPO frontliner Jason said.\n\u201cOn the other hand, I\u2019m leaning towards having PEZA revisit companies [whose staff] work even out of their economic zones,\u201d he said. The setup worked for them, he said, adding that \u201cthese companies [that have proven to work effectively remotely] are the companies that could apply for either a hybrid solution, or a permanent WFH.\u201d\nAs pointed out by Dom, who belongs to the Alliance of Call Center Workers, the nature of the industry is remote work.\n\u201cI\u2019m disappointed that the government has decided on this with finality. I feel that it\u2019s a badly thought-out idea that reeks of bad timing,\u201d he said. \u201cThey\u2019ve failed to consult the very people that generate these economic activities.\u201d\nPaolo said employees should be given a choice on how they want to work \u2014 whether onsite, WFH, or hybrid.\nThe workplace of the post-pandemic era needs to adapt with hybrid, flexible personnel policies tailored to the organization\u2019s needs, according to panelists at a Jan. 19 webinar organized by\u00a0大象传媒.\nIn its 2021 survey, recruitment firm Robert Walters also found that 33% of respondents in the Philippines preferred a hybrid work setup, with 52% saying they\u2019d decline a job offer which requires 100% office attendance in the office.\n\u201cYou need to listen to employers. They know the sentiments of their employees,\u201d Paolo added. \u201cWFH is not illegal \u2026 we\u2019ve proven that it can work.", "date_published": "2022-04-11T16:17:11+08:00", "date_modified": "2022-05-05T13:32:03+08:00", "authors": [ { "name": "大象传媒", "url": "/author/cedadiantityclea/", "avatar": "https://secure.gravatar.com/avatar/fc38d2668fdee8f1e2b22df5e72ae6f4ad265ab7814de4aa60060edd377a70ce?s=512&d=mm&r=g" } ], "author": { "name": "大象传媒", "url": "/author/cedadiantityclea/", "avatar": "https://secure.gravatar.com/avatar/fc38d2668fdee8f1e2b22df5e72ae6f4ad265ab7814de4aa60060edd377a70ce?s=512&d=mm&r=g" }, "image": "/wp-content/uploads/2021/11/BPO-CAll-center.jpg", "tags": [ "Earl R. Lagundino", "Patricia B. Mirasol", "Vox Populi", "Labor and Management", "Video" ], "summary": "Due to long commutes, rising prices, and a lower quality of life, information technology-business process outsourcing (IT-BPO) employees dread the return to onsite work. They are instead asking that their previous work-from-home (WFH) setup be made permanent." }, { "id": "/?p=441587", "url": "/podcast/2022/04/11/441587/b-side-podcast-navigating-the-nft-gold-rush/", "title": "[B-SIDE Podcast] Navigating the NFT gold rush", "content_html": "\nFollow us on Spotify\u00a0大象传媒 B-Side
\nNon-fungible Tokens (NFTs) in the form of both digital art and play-to-earn gaming assets have come under fire for their\u00a0price volatility\u00a0and vulnerability to frauds and scams.
\nThis March, hackers stole around\u00a0$600 million\u00a0from the Ronin blockchain network that supports\u00a0Axie Infinity, a play-to-earn game with 3 million daily active players, 35% of whom are Filipinos.
\nGiven the game\u2019s large, Philippine-based demographic, the Bangko Sentral ng Pilipinas\u00a0cautioned the public\u00a0against dealing hastily with digital tokens.
\n\u201cIf you look at the space right now, it\u2019s still very raw. Nobody has a full grasp of [how play-to-earn] really works,\u201d said Renz Carlo Chong, chief executive officer and co-founder of digital asset production factory BreederDAO.
\nIn this\u00a0B-Side\u00a0episode, Mr. Chong talks to\u00a0大象传媒\u00a0reporter Bront\u00eb H. Lacsamana about the opportunities for NFT asset production in the Philippines amid increasing risks.
\n\u201cIt\u2019s really interesting because nobody knows where the space will head towards or how it will develop over the next few years,\u201d he said.
\nRecorded remotely in March 2022. Produced by Bront\u00eb H. Lacsamana, Earl R. Lagundino, and Sam L. Marcelo.
\n\n
Related story:\u00a0\u201cFilipinos ride NFT gold rush before the predicted bust\u201d
\nFollow us on Spotify\u00a0大象传媒 B-Side
\n", "content_text": "Follow us on Spotify\u00a0大象传媒 B-Side\nNon-fungible Tokens (NFTs) in the form of both digital art and play-to-earn gaming assets have come under fire for their\u00a0price volatility\u00a0and vulnerability to frauds and scams.\nThis March, hackers stole around\u00a0$600 million\u00a0from the Ronin blockchain network that supports\u00a0Axie Infinity, a play-to-earn game with 3 million daily active players, 35% of whom are Filipinos.\nGiven the game\u2019s large, Philippine-based demographic, the Bangko Sentral ng Pilipinas\u00a0cautioned the public\u00a0against dealing hastily with digital tokens.\n\u201cIf you look at the space right now, it\u2019s still very raw. Nobody has a full grasp of [how play-to-earn] really works,\u201d said Renz Carlo Chong, chief executive officer and co-founder of digital asset production factory BreederDAO.\nIn this\u00a0B-Side\u00a0episode, Mr. Chong talks to\u00a0大象传媒\u00a0reporter Bront\u00eb H. Lacsamana about the opportunities for NFT asset production in the Philippines amid increasing risks.\n\u201cIt\u2019s really interesting because nobody knows where the space will head towards or how it will develop over the next few years,\u201d he said.\nRecorded remotely in March 2022. Produced by Bront\u00eb H. Lacsamana, Earl R. Lagundino, and Sam L. Marcelo.\n\nRelated story:\u00a0\u201cFilipinos ride NFT gold rush before the predicted bust\u201d\nFollow us on Spotify\u00a0大象传媒 B-Side", "date_published": "2022-04-11T10:47:02+08:00", "date_modified": "2022-04-11T10:47:02+08:00", "authors": [ { "name": "大象传媒", "url": "/author/rgentribirthfurd/", "avatar": "https://secure.gravatar.com/avatar/9965230d2fd009579b4e8df9a934f6d1021b1ee67e60bcb4cad3b7249a2900ce?s=512&d=mm&r=g" } ], "author": { "name": "大象传媒", "url": "/author/rgentribirthfurd/", "avatar": "https://secure.gravatar.com/avatar/9965230d2fd009579b4e8df9a934f6d1021b1ee67e60bcb4cad3b7249a2900ce?s=512&d=mm&r=g" }, "image": "/wp-content/uploads/2022/04/04.11.22-B_Side_NFT_Renz-Carlo-Chong_1400x1400.png", "tags": [ "Axie Infinity", "B-Side", "blockchain", "cryptocurrency", "Earl R. Lagundino", "NFTs", "non-fungible tokens", "Podcast" ] }, { "id": "/?p=439900", "url": "/podcast/2022/04/04/439900/b-side-podcast-cancel-culture/", "title": "[B-SIDE Podcast] Cancel culture\u00a0", "content_html": "\nThe social media hive mind is as fast as it is vicious. Say or do something triggering and you could find yourself going viral and getting canceled.\u00a0
\n\u201cThe common definition of cancel culture is that it\u2019s a form of public shaming. Sociologically, it\u2019s society\u2019s way of regulating itself. When we cancel somebody, you\u2019re making a moral judgment,\u201d says Nicole C. Curato, a Professor of Political Sociology at Centre for Deliberative Democracy and Global Governance at the University of Canberra. \u201cThe key to understanding cancel culture is that there\u2019s an element of unmet expectation.\u201d
\nIn this\u00a0B-Side\u00a0episode, Ms. Curato tells former\u00a0大象传媒\u00a0reporter Marielle C. Lucenio what it means to get canceled and whether businesses should risk taking a political stand knowing that they could face backlash.
\nNina Ellaine Dizon-Cabrera, founder and chief executive officer of Colourette Cosmetics, also shares what it was like when Twitter tried to cancel her in November 2020, after she used the hashtag #NasaanAngPangulo.
\nRecorded remotely in February 2022. Produced by Earl R. Lagundino and Sam L. Marcelo.
\n", "content_text": "The social media hive mind is as fast as it is vicious. Say or do something triggering and you could find yourself going viral and getting canceled.\u00a0\n\u201cThe common definition of cancel culture is that it\u2019s a form of public shaming. Sociologically, it\u2019s society\u2019s way of regulating itself. When we cancel somebody, you\u2019re making a moral judgment,\u201d says Nicole C. Curato, a Professor of Political Sociology at Centre for Deliberative Democracy and Global Governance at the University of Canberra. \u201cThe key to understanding cancel culture is that there\u2019s an element of unmet expectation.\u201d\nIn this\u00a0B-Side\u00a0episode, Ms. Curato tells former\u00a0大象传媒\u00a0reporter Marielle C. Lucenio what it means to get canceled and whether businesses should risk taking a political stand knowing that they could face backlash.\nNina Ellaine Dizon-Cabrera, founder and chief executive officer of Colourette Cosmetics, also shares what it was like when Twitter tried to cancel her in November 2020, after she used the hashtag #NasaanAngPangulo.\nRecorded remotely in February 2022. Produced by Earl R. Lagundino and Sam L. Marcelo.", "date_published": "2022-04-04T10:06:33+08:00", "date_modified": "2022-04-04T10:07:50+08:00", "authors": [ { "name": "大象传媒", "url": "/author/winseciontainkes/", "avatar": "https://secure.gravatar.com/avatar/5aebc87a76b327f90fc9671dea4220c74092c328c9b13ee03e93a20601e350d3?s=512&d=mm&r=g" } ], "author": { "name": "大象传媒", "url": "/author/winseciontainkes/", "avatar": "https://secure.gravatar.com/avatar/5aebc87a76b327f90fc9671dea4220c74092c328c9b13ee03e93a20601e350d3?s=512&d=mm&r=g" }, "image": "/wp-content/uploads/2022/04/04.04.22-B_Side_CancelCulture_1400x1400.jpg", "tags": [ "B-Side", "cancel culture", "Colourette Cosmetics", "Earl R. Lagundino", "Marielle C. Lucenio", "Nicole C. Curato", "Nina Ellaine Dizon-Cabrera", "Podcast", "Sam L. Marcelo" ] } ] }